News & Blog

Real telehealth integration: the next step

By Chris Logan, Founder and CEO of Capsci Health

We know that telehealth utilization is on the rise. It’s a win-win-win: making a quantifiable difference for patients (easier, faster, cheaper) and for insurers and employers purchasing that insurance (increased patient satisfaction, noticeable savings). In fact, the total average savings, per consult, is $164. Just see this for a review of the ways in which telehealth is changing the landscape for the good.

The only downside to telehealth today is that it is most often offered separately, as a stand-alone offering.

That’s all well and good, as long as all everyone remembers to use it and feels comfortable deciding when to lead with telehealth. But most people don’t. The default is still to head out to Urgent Care or the ER (two hotbeds of illness!) to get some in-person help.

When benefit access truly integrates telehealth, though, things will change. It will be the centerpiece of the care access puzzle. That’s what I want to see happen.